Terms of use

These Terms govern access to VeraLoop's website, trials and workplace safety software.

Last updated: 17 September 2026

1. Agreement and authority

By creating an account, starting a trial, purchasing a plan or using VeraLoop, you agree to these Terms. If you use VeraLoop for an organisation, you confirm that you are authorised to accept these Terms for that organisation. You must be at least 18 years old and provide accurate account information.

2. The service

VeraLoop provides tools for workforce safety consultation, toolbox-talk preparation, incident recording, investigation and corrective-action tracking. Features may change as the service develops. We may perform maintenance, apply reasonable usage limits or suspend a feature where necessary for security, legal compliance or service integrity.

3. Trials, plans and billing

Trials are offered for the period shown when you register and may be subject to eligibility limits. Unless a separate written order says otherwise, paid plans are billed monthly and continue until cancelled. You authorise the applicable payment processor to charge the selected plan price and any applicable taxes in the billing currency shown at checkout.

Prices shown in AUD, NZD and USD are separate regional price books, not live currency conversions. Your selected or quoted billing currency applies to the subscription. Prices exclude GST, VAT, sales tax and similar taxes unless expressly stated otherwise. You are responsible for taxes, duties and bank or foreign-exchange charges that apply to your purchase, except taxes imposed on VeraLoop's income.

You may cancel before the next renewal date to prevent future charges. Except where required by law or expressly agreed in writing, fees already paid are non-refundable. We may change prices prospectively by giving reasonable notice. Any mandatory consumer guarantees, cancellation rights, cooling-off periods or refund rights that apply in your location remain unaffected.

4. Your workplace and local legal obligations

VeraLoop supports safety administration; it is not a regulator, emergency service, legal adviser or substitute for a competent safety professional. VeraLoop does not determine whether your workplace is compliant or whether an incident must be notified.

You remain responsible for identifying and controlling hazards, consulting workers, responding to urgent risks, making required reports, retaining required records, and complying with the workplace safety, employment, privacy and other laws that apply to your organisation, workers and sites.

Generated drafts, suggested actions, regulator references and notification guidance are starting points only. You must have a competent person verify them against current local law, regulator guidance and site procedures before use. Country-specific guidance is provided only for supported jurisdictions identified in the service. For other locations, VeraLoop provides general process guidance and requires local verification.

5. Customer data and privacy

You retain ownership of information, records and content submitted to VeraLoop. You grant VeraLoop and its service providers a limited right to host, process, transmit and display that data only as needed to provide, secure, support and improve the service, comply with law, and enforce these Terms.

You are responsible for having a lawful basis and providing required notices when adding worker, witness or other personal information. Do not submit information you are not authorised to process. Our handling of personal information is further described in the Privacy Policy.

6. Accounts and acceptable use

You are responsible for account activity, authorised users and the security of login credentials. You must promptly tell us about suspected unauthorised access. You must not use VeraLoop to break the law, infringe rights, harass people, introduce malicious code, bypass security or access controls, scrape or overload the service, reverse engineer the service except where law permits, or submit content that is unlawful or harmful.

7. Intellectual property

VeraLoop and its licensors own the service, software, branding, interfaces and materials we provide. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service for your organisation's internal business purposes. Feedback may be used without restriction, provided we do not identify you publicly without permission.

8. Third-party services

VeraLoop relies on third-party hosting, communications, artificial-intelligence, storage and other providers. Third-party services may have their own terms and may change or become unavailable. VeraLoop is not responsible for third-party websites you choose to access.

9. Suspension and termination

You may stop using VeraLoop or cancel your subscription at any time. We may suspend or terminate access where fees are overdue, use creates a security or legal risk, these Terms are materially breached, or continued provision is no longer commercially reasonable. Where practicable, we will give notice and a reasonable opportunity to remedy the issue. Data access and deletion after termination are subject to the Privacy Policy, applicable law and any separate written agreement.

10. Disclaimers and liability

To the maximum extent permitted by law, VeraLoop is provided on an "as available" basis. We do not warrant uninterrupted operation, that generated content will be complete or error-free, or that use of VeraLoop will satisfy your legal obligations.

To the maximum extent permitted by law, VeraLoop is not liable for indirect, consequential, special or punitive loss, loss of profits, revenue, opportunity, goodwill or data, or decisions made in reliance on generated guidance. To the extent liability cannot be excluded, VeraLoop's aggregate liability arising from the service is limited to the fees you paid for the service during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded or limited, including rights under applicable consumer law.

11. Governing law and local laws

These Terms and the contractual relationship with VeraLoop are governed by the laws of Queensland, Australia, without regard to conflict-of-law rules. The parties submit to the courts of Queensland, Australia, subject to any mandatory right you have to bring a claim elsewhere.

This governing-law clause does not change the laws that apply to your workplace, workers, sites, privacy practices, taxes or consumer rights. You are responsible for those local obligations, and mandatory local laws continue to apply where they cannot be excluded by contract.

12. Changes and contact

We may update these Terms to reflect service, legal or operational changes. We will post the updated date and provide additional notice where required. Continued use after an update takes effect constitutes acceptance, except where law requires express consent.

Questions about these Terms may be sent to support@veraloop.com.au.